Customer Service

Old-Fashioned Customer Service to Fit Today’s Tight Schedules

Our parent company, Paper Mart Inc., has been in business for over 75 years. Cooperatively, we serve our customers with the same old-fashioned values that we were founded on; these include respect, honesty, urgency, value, and accountability. Our experience and our dedication to customer service make The Paper Mart Store and The Paper Mart Store on-line the ideal resource for all of your paper and envelope needs. At The Paper Mart Store, we value relationships and because of that, we are proud to say to you, "Our word is our guarantee!"

At The Paper Mart Store, we guarantee that each customer will receive responsive and personalized service from a live expert Monday through Friday from 8:00am to 5:30pm EST. Each customer request is handled with urgency, care, and precision. Orders placed by 5pm (EST) Mon-Fri will usually ship the same business day providing the item is in-stock, the credit card information supplied is correct, and it is not a holiday.

 

Paper Mart’s 'CUSTOMER SERVICE CODE OF BUSINESS PRINCIPLES'

  • Be customer focused. Provide extraordinary customer service at world-class levels.
  • Embrace each customer’s request and fulfill to each customer’s satisfaction.
  • React to inquiries and orders with a sense of urgency.
  • Never say “No” to a customer, confer with upper management for assistance should you require assistance fulfilling your request.
  • Act in a professional manner, listen before you speak.
  • Provide the most comprehensive service and products available in our industry.
  • Educate our customers with respect to new products and technology.
  • When you control the critical aspects of your business you control your results.
  • Work harder and smarter than our competition.
  • Practice TEAM management: “Together Everyone Achieves More.”
  • Maintain the highest standards of ethics and principles.